WEA-AI Omnichannel Hub Privacy Policy

WEA-AI Omnichannel Hub is operated by WEA AI and is designed to help users manage interactions, automation, operational workflows, and integrations across digital services in one platform.

This Privacy Policy applies to information processed through our websites, applications, dashboards, messaging workflows, connected integrations, and support interactions related to WEA-AI Omnichannel Hub.

Depending on how you use WEA-AI Omnichannel Hub, we may collect the following categories of data:

• Account information such as name, email address, phone number, login details, and account identifiers.
• Business or profile information such as company name, service category, billing profile, and onboarding details.
• Messages, conversation content, prompts, files, or other materials submitted by users to operate requested automations or support workflows.
• Integration data received from connected platforms when users authorize those connections.
• Usage logs such as visited pages, actions taken, timestamps, diagnostics, and service events.
• Technical data such as browser type, device information, IP address, operating system, and session metadata.
• Payment or subscription status information where paid plans, invoices, or billing records apply.

We may use collected information to:

• Provide, operate, maintain, and improve WEA-AI Omnichannel Hub services.
• Run integrations, automations, and workflows specifically requested by users.
• Process support requests, onboarding, account administration, and operational communications.
• Monitor performance, detect abuse, investigate incidents, and improve service security.
• Maintain logs, audit trails, and internal records for troubleshooting and legal compliance.
• Meet contractual, regulatory, tax, accounting, or other legal obligations where required.

WEA-AI Omnichannel Hub may access TikTok-related data only when a user chooses to connect or authorize a TikTok integration.

TikTok data is used only to provide the app functionality requested by the user, including connected account operations, content-related workflows, analytics display, or authorized automation features.

We do not sell TikTok data, and we do not use TikTok data for unauthorized profiling. Users may revoke TikTok access through TikTok account settings, by disconnecting the integration within WEA-AI Omnichannel Hub where available, or by contacting us at support@wea-ai.cloud.

To deliver our services, WEA-AI Omnichannel Hub may use or connect with third-party providers such as TikTok, WhatsApp or other messaging providers, AI model providers, payment providers, cloud hosting services, database providers, analytics tools, and security tools.

These providers may process data on our behalf or provide data to us based on user authorization. Their processing is governed by their own terms and privacy policies.

We apply reasonable technical and organizational safeguards designed to protect data against unauthorized access, misuse, loss, alteration, or disclosure.

These safeguards may include access controls, authentication controls, encrypted connections, activity logging, infrastructure protections, and operational review procedures. However, no method of transmission or storage can be guaranteed to be completely secure.

We retain information for as long as needed to provide the service, maintain account functionality, support authorized integrations, resolve disputes, enforce our agreements, meet legal or regulatory obligations, and preserve platform security and integrity.

Retention periods may vary depending on the type of data, the feature used, and applicable operational or legal requirements.

Subject to applicable law, users may request to:

• Access personal data associated with their account.
• Correct inaccurate or incomplete data.
• Request deletion of eligible personal data.
• Revoke connected integration access, including TikTok access.
• Stop service use, unsubscribe from applicable communications, or close an account where available.

Users may request deletion of their personal data by contacting us at support@wea-ai.cloud. Please include the email or account identifier associated with your WEA-AI Omnichannel Hub account so we can verify and process the request.

We will process deletion requests in accordance with applicable laws, contractual obligations, security needs, and operational requirements.

WEA AI

Website: https://wea-ai.cloud

Email: support@wea-ai.cloud

We may update this Privacy Policy from time to time to reflect service changes, legal requirements, integration updates, or operational improvements.

When we make material changes, we will update the Last Updated date on this page. Your continued use of WEA-AI Omnichannel Hub after an update becomes effective constitutes acceptance of the revised Privacy Policy to the extent permitted by law.